Re: Auto escalations for ticket

Hi Vaibhav,

I believe the following can work.

Go to Administrator workcenter --> Workflow rules.

Create a new rule for the Ticket BO as shown below in the first step:

In the second step enter the condition as below:

In the Actions step, you can either choose email or notification where you can enter the employee to who the email/noticatio  needs to go.

Hope this helps.

Regards

Preethi