Hello Experts,
We are using PI 7.3 dual stack and we have alerts configured in our system as well. A particular interface fails when a cancelled work order without any appropriate description comes in PI system from ECC, We are aware of this issue from a while now and are already working with third party to pass a cancellation reason so that it will not fail in PI.
For now the issue we are facing is, there are 200-300 such messages every day and for now we are ignoring them(they are not impacting business), but the number of alerts(email) for those failed messages we receive is in thousands, to say an approximate figure we get around 10K emails. This is causing mail exchange server to pile up and eventually their queue size becomes full.
We are not sure what is causing a single message generate 10-20 emails. The retry interval of a message in channel is 3 times.
We have also tried suppressing the alerts in RWB but that doesn't seem to be working as it is completely stopping all the alerts. Can you please suggest?